FAQ
Where are you located?
My practice is online and I use a secure and HIPAA compliant Telehealth platform for sessions.
Are you offering telehealth sessions?
Yes! I am currently offering telehealth sessions adults who are living or working in Virginia.
What are your hours?
To accommodate busy schedules, I offer afternoon, evening, late night, and weekend appointments.
Please check with me about current availability.
What will counseling cost?
My rate is $200 per 50-minute session, which is paid at each session.
How long are sessions?
Sessions are 50 minutes long. If there is a need for it, longer sessions may be scheduled by request in increments of 75 minutes for $195 or 100 minutes for $260.
What forms of payment do you take?
Payments are made automatically after each session with a securely stored credit or debit card.
Do you take insurance?
My services qualify for out-of-network compensation for all insurance plans.
While individual plans vary, those with out-of-network coverage typically are reimbursed between 40%-80% of the cost of sessions.
Your insurance company will be able to give you the most accurate information about what your plan covers.
How do I submit an insurance claim?
Your insurance provider will give you an out-of-network reimbursement claim form (usually located on their website), and it will include instructions for submitting.
I email you a monthly encrypted superbill with the information you’ll need to complete your claim form, and then your insurance company sends the reimbursement payment directly to you.
For those who want to outsource their out of network claims, I am a partnering provider with Reimbursify.
How do I set up an appointment?
You can request an appointment by emailing me at cheryl@heartmindinsights.com or by texting or calling me at (202) 964-4090.
What if I need to reschedule or cancel?
I have a 24-hour cancellation policy for all scheduled sessions. If you miss a session or reschedule less than 24 hours in advance, you will be charged the full rate for our session.
With whom do you work?
I work with individual adults and people seeking relationship support. This practice welcomes all and provides gender affirming care.
Do you give homework?
Often, yes! Homework gives you a chance to practice new ideas and skills. While assignments will never be mandatory, choosing to do them will help change happen faster.
If you prefer that your work remain limited to our scheduled session time, that is also okay.
Which counseling models do you use?
When working with individuals, I primarily use cognitive behavioral therapy (CBT), and I use the Gottman model when working with relationships. However, I will use additional disciplines as appropriate.
I am collaborative and will always check in with you to make sure that the work we are doing is a good fit for what you want to accomplish.
What if I see you out in public?
Sometimes it happens! To protect your privacy, I won’t “recognize” you unless you choose to first “recognize” me.